FAQs

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How much do I have to pay to reserve my items?

We require a 50% non-refundable deposit to secure your order along with a signed contract.

 

Can I make adjustments to my order after my deposit has been paid and the contract has been signed?

Yes of course! Adjustments and changes can be made up to 14 days prior to your pick up date or when your final payment is due as long as those changes and adjustments do not fall below the 50% deposit.

 

When can I pick up and return my rentals?

You can pick up and return your items during our studio hours Monday - Friday between 9am - 4pm.

 

What if we break an items or it goes missing during our event?

We understand these things happen however you are responsible for paying for any damaged or missing item(s) not returned to us. The replacement fee for each item is listed out in your rental contract and will be charged to you if an item is returned damaged beyond repair or is missing.


When is the final balance due on my order?

Final payments are due 14 days prior to your order pick up date.

 

How long is the rental period?

Our rentals are priced for a three day rental period, not including Sundays. If your event is on Saturday your items will be ready for pick up on Friday and will be due back to us the following Monday. Extra rental days may be added on at an additional 20% per day.

 

Do I need to wash my items before returning them?

Charger Plates, Serving Pieces, Glassware and Flatware should be rinsed free of food before returning however we will take care of cleaning and sanitizing them. All other items should be returned to us in the same condition that they left our studio in.

 

What happens in the event of bad weather?

Bad weather on the day of your event is unfortunate however you are responsible for protecting all rental items from the elements including all packing materials, containers and boxes.